Politique d’expédition

📜 Shipping Policy - Veronne

📅 Last updated: 02/27/2025

At Veronne, we are committed to providing a convenient and accessible shopping experience for our customers. Below are the details of our Shipping Policy:

1. Free Shipping within the United States

📦 We offer free shipping to all U.S. states, with no minimum purchase required.

2. International Shipping

🌍 Véronne ships to various countries worldwide.

  • International delivery times vary based on the destination country and customs clearance processes.
  • Customs duties and import taxes may be charged in the destination country and are the customer’s responsibility.
  • If a package is refused or returned due to unpaid customs fees, the return shipping cost will be deducted from the refund.

3. Processing and Delivery Times

🚀 Orders are processed within 2 business days.

Estimated delivery times vary depending on the recipient's location:

  • United States: 5 to 12 business days after shipment.
  • Canada & Europe: 7 to 20 business days, depending on local customs.
  • Other countries: The estimated time will be displayed at checkout.

📌 During high-demand periods, minor delays may occur.

4. Order Tracking

📍 Once your order is shipped, you will receive a tracking number to monitor the delivery status.

You can track your package directly on our website or on the carrier’s tracking page.

5. Exceptions & Restrictions

🚚 Most products are eligible for free shipping, but some restrictions may apply:

  • Extra-large or heavy items may have different shipping timelines.
  • Certain remote locations may require additional shipping fees.

If any exceptions apply to free shipping, the customer will be informed before completing the purchase.

6. Return Policy & Shipping Costs

🔄 If you need to return a product:

✅ If the return is due to a Véronne error (wrong or defective item), we will provide a free return shipping label.
❌ If the return is for other reasons (e.g., change of mind), the customer is responsible for return shipping costs.

Refunds will be processed only after the item is received and inspected.

7. Questions & Customer Support

📧 Email: contact@shopveronne.com

Our team is available to assist customers in English, Portuguese, and Spanish.

Thank you for choosing Veronne—we are committed to providing the best shopping experience!